Sometimes when trying to return an item, you may find that the business you bought it from is no longer answering phone calls or emails. This could be because the business has reduced operations, is short-staffed, or has stopped operating altogether.

If this happens, there are still steps you can take. First, try visiting the business in person to speak with a customer service representative directly. After your visit, send a follow-up letter or email summarizing what was discussed so you have a written record. In many cases, this prompts the business to respond and outline the next steps for returning the item or receiving compensation.

If you visit the physical location and it appears the business is permanently closed, Consumer Affairs recommends checking whether the business has officially ceased operations or declared bankruptcy before proceeding further.