There are four main laws in Bermuda that govern business activities of consumer good and service providers and how they interact with consumers.
These consumer protection laws exist to make sure that commercial enterprises offering consumer goods and services operate fairly with their consumers. The legislative framework governing the regulatory operations of Consumer Affairs serves to not only ensure that consumer rights are protected but promotes effective commercial competition and restricts commercial enterprises from partaking in disreputable business practices.
If a business does not abide by these laws Consumer Affairs has the discretion to refer affected consumers to the Department of Public Prosecutions (the "DPP"). If a commercial enterprise if found operating in violation of Bermuda's consumer protection framework, upon receiving a referral from Consumer Affairs the DPP has the authority to impose financial penalties and/or impose period of imprisonment if the nature of the commercial enterprise's illegal activities are severe enough to warrant the imposition of such a penalty.
